Privacy policy

Your Privacy

Snuza International Pty Ltd understand and share our customers’ concerns about how personal information is collected, used and shared. We want to assure you that we will take all reasonable steps to handle your personal information securely and carefully. We are committed to safeguarding your information; this means that, among other things, we will comply with the requirements of the South African Government and ensure our staff are aware of their obligations.

What we collect

The personal information we collect is in most cases supplied when customers register details, place an order or provide feedback to us. Generally, the information we collect includes customer name, address, delivery address, phone number and e-mail address. Snuza International PTY Ltd will not collect sensitive information without your consent, unless it is necessary for such information to be collected for an activity or function, and will not collect any such information in a secret or dishonest way.

Why we collect information

We may collect information to deliver products or services to complete other transactions and better understand our customer’s requirements. This information enables us to personalise and improve our service. Moreover, we shall not utilise personal information without taking reasonable steps to ensure that the information is accurate, complete and up to date.

How we collect this information

When a customer places an order and/or register their details with us, we store that information for future reference. This saves time when customers transact with us again, as we do not have to re-enter customer details. Sometimes we may add customers personal information with information from external sources. This is mainly done to verify the accuracy of the information we have and, again, to personalise and improve our service.

Disclosure of Personal Information

Snuza International Pty Ltd may use and disclose your personal information for approved purposes and in a variety of ways associated with approved purposes. This includes the following:

  1. Snuza International Pty Ltd may disclose personal information to related or unrelated third parties if consent has been obtained from you.
  2. Snuza International Pty Ltd may disclose personal information between related body corporate’s. In circumstances where information is disclosed to related body corporate’s, they are bound by the original primary purpose for which the information was collected.
  3. Snuza International Pty Ltd may disclose personal information to unrelated third parties to enable outsourcing of functions for purposes including, but not limited to billing, customer relations management and order fulfilment. This will be done when such disclosure is within your reasonable expectations.
  4. Snuza International Pty Ltd will take reasonable steps to ensure that its contracts with third parties include requirements for third parties to comply with the Use and Disclosure requirements of the Privacy Act, and in accordance with the Snuza International Pty Ltd Privacy Policy.
  5. Snuza International Pty Ltd may disclose personal information to law enforcement agencies, government agencies, Courts or external advisors where permitted or required by law.
  6. Snuza International Pty Ltd may disclose personal information to avoid an imminent threat to a person’s life or to public safety.
  7. If disclosure is not for a primary purpose, then it is for a related secondary purpose. If disclosure has not been obtained, then Snuza International Pty Ltd will not disclose your personal information, unless for the reasons documented at 1.1 to 1.6 above.
  8. Snuza International Pty Ltd does not generally sell or share its customer lists on a commercial basis with third parties, but in the event that we did, it would be done only if the appropriate consent of the individuals have been obtained. In this circumstance, Snuza International Pty Ltd will take steps to ensure that the use of its customer list by the third party does not exceed the scope of the content.

 

Access to Personal Information

Snuza International Pty Ltd shall take reasonable steps to limit access to personal information. Snuza International Pty Ltd will allow access to personal information records by the relevant individual, should such requested access be in accordance with the Privacy Act. Snuza International Pty Ltd will correct its personal information at the request of the individual concerned as soon as practicable, and in accordance with the Privacy Act. Should an individual wish to correct their personal information, they should do so by selecting the ‘Your Details’ link when signed in to the Snuza International Pty Ltd website, or by contacting Snuza International Pty Ltd directly. Snuza International Pty Ltd may charge a fee for process of an access request if such a request is complex or resource intensive.

Cookies and other technologies

As is standard practice on many websites, Snuza International Pty Ltd utilises cookies and other technologies to assist us in determining what components of our website are most popular, and to ensure that our online advertising is bringing customers to our products and services. Cookies may also be utilised to study traffic patterns and most importantly, to ensure that your experience in interacting with us is convenient. Snuza International Pty Ltd advises that it does not typically utilise this information collected for any purpose beyond the scope of this Privacy Policy.

Security

We will take all reasonable steps to store your personal information securely. Only specific employees in our company have access to our customers’ information, and only under strict controls and procedures.

Are Your Personal Account Details Safe When Being Transmitted?

Snuza International Pty Ltd endeavours to protect your personal information during its transmission. Customer account information provided through this site is held in a secure server environment behind Snuza International Pty Ltd firewalls. All credit card details and personal information is transmitted using a 128 Bit Secure Sockets Layer (SSL), with encryption provided by Secure Pay, one of the most trusted digital certificate providers on the web.

Are Your Personal Account Details Stored Safely?

Snuza International Pty Ltd shall take reasonable steps to ensure the security of personal information held by it from such risks as loss or unauthorised access, destruction, use, modification or disclosure of data. Snuza International Pty Ltd only permits your details to be accessed by authorised personnel.

Openness

Should you have an inquiry or complaint regarding privacy or our privacy policy, we request they be referred to our Customer Service representatives. Representatives can be contacted using the contact details noted on the site. Snuza International Pty Ltd will have its Privacy Policy and Terms and Conditions prominently posted on its website.

Changes

From time to time and in line with customer expectations and legislative changes, our privacy policies and procedures will be reviewed and, if appropriate, updated.